I would like to express my gratitude and recommendation for Supernova Furniture of Durango.
Last November, we bought a loveseat at Supernova from an employee who no longer works there. He did not inform us that it was a close-out item, with no warranty. Within three weeks of receiving it, seams were unraveling. When I contacted the manager, Joe Vagneur, he did everything he could to rectify the situation.
First, he tried finding an upholsterer to repair it, but the unraveling was in a complicated place on the loveseat, and it was determined that a repair might not hold. Joe then searched for a comparable piece that we would be happy with. The loveseat that he found was more expensive, but he switched it out equally.
Everyone at Supernova I dealt with was helpful and upbeat, including the fellows who delivered the sofa. This entire experience could have turned out very differently, with Supernova telling us there was nothing they could do. I applaud their dedication to making their customers happy and wanted others to know of their fantastic customer service.
Janet Kastner
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August 22, 2020 at 03:42AM
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Thank you to Supernova Furniture - The Durango Herald
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